Privacy Policy

1. Information we collect

We only ask for what we need to quote and run your trip. Depending on how you contact us, that may include:

• Your name, phone number, email address and city
• Travel details — destination, dates, number of travellers and budget
• Names, ages and ID or passport details of everyone travelling, where a hotel, airline or visa office requires them
• Any dietary, medical or accessibility needs you choose to tell us about, so we can pass them to your hotel or driver
• Payment reference details such as a UPI transaction ID or bank reference. We do not collect or store your card number, CVV, UPI PIN or net-banking password

We also receive basic technical information automatically when you browse this website — your approximate location, device type, browser and the pages you visit.

2. How we use it

• To prepare your quotation and answer your enquiry
• To book hotels, transport, activities and visa appointments in your name
• To contact you before and during your trip about bookings, timings and changes
• To handle payments, invoices and refunds
• To meet legal, tax and GST obligations in India
• To improve our packages and this website

We do not sell your personal information to anyone, and we do not share it with third parties for their own marketing.

3. Who we share it with

Running a trip means passing some of your details to the people who deliver it. We share only what each one needs:

• Hotels, resorts and houseboats — traveller names and stay dates
• Transport partners and drivers — your name, contact number and pickup details
• Airlines, railways and visa authorities — passport and ID details where required
• Our ground operations teams in the destination you are visiting
• Payment processors, our bank and our accountants

Where a booking involves a supplier outside India, your details are transferred to that country solely to fulfil the booking.

4. WhatsApp, calls and messages

Most of our communication happens on WhatsApp and by phone. When you submit an enquiry form, tap a WhatsApp button or call us from this website, your enquiry and contact number reach our team directly so we can respond quickly.

Messages you exchange with us on WhatsApp are also subject to WhatsApp's own privacy policy. We keep enquiry conversations so we have a record of what was agreed for your trip.

If you no longer wish to hear from us, reply STOP on WhatsApp or email us, and we will stop sending you offers. We will still contact you about a trip you have already booked.

5. Cookies and analytics

This website uses a small number of cookies to keep the site working and to understand which pages are useful. You can block or delete cookies in your browser settings; the site will still work, though some preferences may not be remembered.

6. How long we keep it

Enquiries that do not turn into bookings are kept for up to 24 months so we can pick up the conversation if you come back to us. Booking and payment records are kept for at least 8 years, as Indian tax and accounting rules require.

7. Keeping it safe

Access to traveller information is limited to the members of our team who need it to run your trip. Our website is served over HTTPS and our booking records are held in access-controlled systems.

No system is perfectly secure. If a breach ever affects your personal information, we will tell you and the relevant authority without undue delay.

8. Your rights

You can ask us to:

• Send you a copy of the personal information we hold about you
• Correct anything that is wrong or out of date
• Delete your information, where we are not required to keep it for legal or accounting reasons
• Stop sending you marketing messages

Email us and we will respond within 30 days.

9. Children

We do not knowingly collect information directly from children. Where children are travelling, we collect their details from the booking adult, who is responsible for the booking.

10. Changes to this policy

We may update this policy as our services change. The date at the top of this page always shows when it was last revised.